Refund and Returns Policy

If your item is defective, you don’t need to return the item and we will resend you a replacement for free.

Items can be return/exchange and get a refund within 30 days of receiving the product, in an unlikely event of the damaged, defective or wrong item delivered to you. The customer must cover the cost of returning shipping.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or sample shown to you;
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display

To file a claim, please send us an email to [email protected] and include the following information (this is a must):

  • Order number
  • Video/ photo of the defective product

      If your claim is in regards to a printing error, please include photographs of the error. 

      If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

  • Full delivery address
  • Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

– We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be abandoned if we don’t receive an updated address from the customer after they come back to our warehouse)

– The customer must cover the cost of ordering replacement items 

So please be extremely careful when entering your shipping address. 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering mordenly.com and if you have any questions, please don’t hesitate to contact us via:  [email protected]