• Take your pet photo at eye level with your pet.
  • It works best if the pet is looking at the camera.
  • Try to make it a close-up so that we can see your pet’s unique features.
  • Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
  • Avoid uploading blurry photos.
  • Make sure no ears are out of frame.

Note: We use the exact photo you upload with your order during our artwork creation process. We don’t change your uploaded photo; only fix it to fit your chosen style.After receiving your order, if your photo doesn’t follow the guideline, we offer replacements in that case via your email, so please keep an eye on your mailbox in the next 2 days. After 2 business days without feedback from you, we will cancel that order and get your money back. So please take your time to take a good photo to save time for both you and us.

  • Facing forward
  • Well-lit with natural lighting or in a bright room
  • Face is visible
  • Neck is visible


  • Angled face
  • Poor lighting (backlit)
  • The ear is cut off
  • Not facing forward
  • Not at eye level with pet
  • Body not visible
  • Pet is lying down
  • Blurry photo


Email your image to us (), and we’ll let you know. We often create portraits of pets that have passed away, so we understand it’s not always possible to follow all of the guidelines above.

In many cases, we can still make it work.THE NUMBER OF PETS WE CAN DO

We can do with 2 pets max. We’ve determined that anything beyond 2 pets will be too excessive and not create the best outcome.
Important note: If you want 3 pets, we have to charge a $5 additional fee for the third pet.